Shopping in online stores is akin to a lottery: of course, the chance of winning is higher here, but still sometimes we don’t get what we wanted. How to return a product to Aliexpress if it does not match the description? Is it possible to do this at all, or if it is purchased, then it has already been purchased, and the only way to express your dissatisfaction is to write a negative review, ruining the rating for the seller?

Most often there are two reasons for returning goods:

• it was not delivered on time and the buyer has already received his payment back.
• it does not correspond to the description or order parameters - color, size, density;

First, let's consider the option when the goods are not delivered within the specified period: for example, the seller claims 30-35 days of delivery, but 40 have already passed. Of course, we know how “efficiently” our mail works, and we understand that the problem may be there — the seller cannot influence the speed of its work. However, the buyer should not be particularly concerned about this: on the Aliexpress sales page, the seller indicates the delivery time with a margin, and must meet it. If the order is sent with a track and the track is tracked, it shows that it has already left China and is heading to the recipient, you can extend the waiting time - to do this, select the one you are interested in in the list of orders, click “Details”, and then “Request an extension of Buyer Protection” . This will allow you to be under the protection of Aliexpress arbitration until the actual receipt of the parcel.

If the seller does not respond, and time is ticking, you need to. It can also be opened within 15 days after the end of the timer countdown - it’s important not to miss this moment: then you won’t be able to prove anything to anyone. In a dispute, you need to indicate the true reason - then you can count on either resending the goods or a refund. If the second option, then the failed buyer needs to return the goods. You will have to do this at your own expense. Of course, you don’t have to return anything, because no one can prove it. But that’s not fair. This is a question of the buyer's conscience. You can do it simpler: do not pick up the parcel at the department - then it will automatically be sent back after a month.

The product in the picture and in reality are different

It is first important to decide whether this is a critical difference. If the difference is in the shade of the fabric, there is most likely no point in starting an argument. And if the sizes, workmanship, color are completely different - then, of course, you need to defend your interests: return the product and get back the money spent on it.

It is much easier to resolve a dispute if the seller has a high rating and has been registered on the resource for a long time: he will value his reputation and will try to close the issue as soon as possible so as not to receive negative feedback. It makes sense to write a personal message to the seller first. He can offer:

• exchange the product for another, high-quality one;
• return the money received for the goods;
• offer a discount on future purchases in this store.

What’s interesting is that if the order is not expensive, the seller may not demand that the package be returned to him, but simply send a new product - this will be easier for him.

It is easier to resolve the issue in a private conversation than to go to Aliexpress arbitration. But the seller can ask you to leave a good review first, and then he will do everything. You shouldn’t agree to this: first you return the money or send a new product, and only then a review. Otherwise, you may not receive compensation - as practice shows, not all Chinese are conscientious, but many know how to speak beautifully and assure that everything will be fine.

Opening a dispute

You can only return a bad product. To do this, you should initially consider your requirements.

If a dispute is opened before receiving the goods: for example, the order was lost in transit, you can demand a full refund. If the goods are received, you should only expect partial compensation of the cost - for example, 50%. Especially when the product is fully functional and differs from what was declared only in appearance.

If you ask for compensation in the form of a refund of part of the money, such a dispute will be resolved faster. Photos or videos demonstrating the poor quality of the product will be strong arguments.

The seller can choose one of the following tactics:

1. agree to demands;
2. persuade to change conditions;
3. refuse the dispute;
4. just be silent.

You should not fall for the second option under any circumstances. The seller is silent and does not want to discuss? It's time to go to arbitration. Here you can’t do without photographs, but if the arbitration panel admits the seller’s guilt and agrees with the buyer’s desire to return the goods, after sending the parcel and entering the track number into the Aliexpress system, a refund will be issued.
If the seller agrees to the return, you have 7-10 days to send the package to his address.
It is necessary to send the goods within this time: delay the sending date - the money will be returned to the seller.

Returning goods to the seller

According to Aliexpress rules, when returning a product - even if there was an obvious defect in the order - shipping is carried out at the expense of the buyer.
Therefore, it is important to evaluate how expedient it is to spend on it; moreover, it must be issued with a track number for tracking.
It is also important to note that the buyer is given 30 days to return an unsuitable product. After this period, the dispute is closed, and there is a possibility of being left without an order and without any compensation. Shipping costs can range from 200 to 1500 rubles depending on the delivery service, packaging, and weight of the parcel.

Step-by-step action plan:

1. Obtain from the seller the details and address necessary to send the parcel.
2. Pack the goods carefully and carefully. If possible, take photos or videos of the packaging process.
3. When paying for the parcel, be sure to get the tracking number from the post office and send it to the seller.

Record all your actions in an open dispute: they will be evidence for the Aliexpress administration. The dispute CANNOT be closed until you receive the money.

If a month has passed after the seller received the goods and the money has not arrived in the account, you first need to make sure with the bank that there have definitely been no receipts, and then write a request to the Aliexpress administration - most likely, some kind of error has occurred, and the money will definitely appear soon: this resource values ​​its reputation much more than each individual seller on it.

When purchasing here, you can be sure: the client’s interests are valued, and if a product is truly unsatisfactory, you can always return it. True, you will have to spend time and money on this - when starting a discussion, you should be prepared for this. Often, it is much smarter and easier to return some of the money and keep the goods.

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Experienced users of the Chinese online hypermarket recommend filming the entire operation of unpacking the parcel with a video camera. An amateur video will become strong evidence if claims arise against the store. How to return an unsuitable or low-quality product to Aliexpress?

Is the game worth the candle?

First, evaluate whether it is worth sending the parcel back. You will have to bear the shipping costs. Sometimes transportation costs more than the purchase itself. If the shortcomings are not very fundamental, you can get by with a partial monetary compensation and keep the item for yourself. The amount of compensation is discussed through communication with the seller using a standard form available by clicking the “Start Dispute” button.

Algorithm of actions

Have you decided to send your purchase back? A detailed action plan will help you avoid mistakes.

How to formulate a claim

Experienced buyers warn newcomers: do not enter into private correspondence with the seller; it cannot be presented as evidence to the administration of the Chinese trading platform. A careless consumer risks being left without money and purchases.

How to correctly send goods back to Aliexpress and get back the money spent? All communication with the store is carried out through a special request, which, in hypermarket terminology, is called a dispute. The form is located on the custom orders page.

Discussion opening time is limited. If you have confirmed receipt of the update and find any shortcomings, you can open a discussion within 15 days.

Main reasons for consumer complaints:

• marriage;
• discrepancy in model, size, color, material, configuration;
• packaging damage.

When completing your application, please check the box indicating your intention to send the item back. Attach photos or a video that clearly demonstrates the essence of the claims.

Add a comment in English describing the problem in detail. Express yourself politely and competently, do not use labels, and avoid direct threats.

Please note: you are allowed to open a dispute only once per order, but you can pause and continue the process multiple times.

"Good" from the seller

Serious stores that value their reputation respond to complaints quite quickly. They offer to replace the product or pay monetary compensation.

If the seller agrees to the return, he notes this in the application and provides the address of the warehouse where to return the purchase.

The exchange of an old copy for a new one is not carried out directly; a three-step model is used here:

• you are returning the goods;
• full compensation is sent to the card or e-wallet;
• you place a new order.

Dispatch

How to send a parcel back to China via Aliexpress? You have an address and 7-10 days to send the parcel and respond to the seller. The exact time you have will be indicated by a special timer on the dispute page.

You cannot refuse: if you miss the delivery deadline, the money will be returned to the supplier.

Pay attention to the packaging, it should be solid and strong. Prudent consumers film how the return is packaged - they will have something to show to the store if they report damaged packaging. Photos that clearly show the recipient’s address may also be useful.

To save your own money, choose the most inexpensive and leisurely delivery method - ground.

After going to the post office, write in your application:

• parcel tracking number;
• name of the postal company;
• website for tracking the movement of cargo.

The Chinese resource allows 30 days for shipment. Then a timer is automatically turned on for the seller, which counts down the same period of time for receiving the return.

When the store confirms the receipt of the failed purchase, it will send you a bank transfer.

The return procedure is quite lengthy and can take 1-2 months.

At the post office, the operator refused to accept the parcel, citing a non-existent address? Check on internet maps yourself where the warehouse is located. If there was no mistake in the mail, ask for clarification in the dispute.

Briefly about the difficulties

Record all your actions in the application: they will serve as evidence for the administration. Do not close the dispute until the problem is resolved.

The store's response time to your application is usually limited to 10 days. You can find out specific deadlines on the application page. If the time is up and the seller is silent, write a complaint to the resource administration. In Aliexpress language, this action is referred to as “escalate the dispute.” In this case, mediators and professionals in conflict resolution are involved in the problem.

Price issue

How much does it cost to return an item? The further away the recipient is, the higher the costs. For shipment to a Russian warehouse, the consumer will pay less than for the same cargo to China.

The approximate cost of transportation will be provided at the nearest post office. It depends on the weight and dimensions of the cargo. Don't forget to inform the operator that you need an additional option with a tracking number - it increases the total cost of sending.

Example of a finished recipe

How to return an item to Aliexpress if the size does not fit? Discrepancies between the declared and actual size charts are a compelling argument that allows you to return a product due to discrepancy.

When creating a request, indicate that you agree to returns and replacements. Attach photos and videos demonstrating the problem. If the supplier accepts your terms, use the algorithm:

1. You send the item by mail and send the track number to the store.
2. The seller confirms receipt of the return and transfers the money.
3. Once you receive compensation, you close the dispute.
4. If you wish, place a new order.

All items must be recorded in a standard application on the trading platform.

A similar procedure is carried out if a model is sent that differs from the one ordered in style, material or color.

Almost completely

Returning an unsuccessful purchase to Aliexpress is a troublesome, time-consuming and expensive task. Regulars of the resource recommend agreeing on partial compensation and keeping the item for yourself. In case of minor defects, the amount of monetary compensation is 30-40%, serious claims promise 90-95% of the purchase price.

P.S. Friends, when shopping in online stores, be sure to use. As they say, if you save, you earn it!

With this I want to say goodbye to you, happy shopping everyone!

When ordering shoes on Aliexpress, we all expect proper quality, and how nice it is when it meets our requirements. Well, what can you do if the shoes did not arrive as they were supposed to? Don't waste your money on a completed purchase. In this case, the site developers have provided the opportunity to return goods. But to do this, you need to approach it wisely.

Reasons for possible return of shoes

There may be several reasons for . One of these reasons can be called the disgusting quality of the product, which is a rarity these days on the Aliexpress website. It is also possible that the buyer received an item of a completely different color, which does not match the one in the product picture. Wrong shoe sizes are popular when opening disputes. And in this situation it is difficult to demand, since it is not the seller’s fault that the client incorrectly assessed his foot size. But it is still possible to get your money back in such a situation.

Sequence of actions when returning money for shoes

1. You must immediately write a letter to the seller, in which you must inform that the shoe size is not suitable. The client also must indicate that he is ready to send the goods to China in order to return his funds.
2. Then the client waits for a response from the seller, after which he must proceed to the next step.
3. Opening a dispute is the most important point when returning. Here the site user indicates that he received the product, but its size does not match. It is required to indicate the second paragraph, which states a full refund of the amount paid. Next we indicate the reasons for the return.
4. After point 3, you should wait for a response from the shoe seller. If he gives the go-ahead, then you can safely proceed to the next step; if not, then the intervention of the administration of the Aliexpress website will be required. But if the site administration does not satisfy the client’s requirements, then the money cannot be returned.
5. After the dispute is approved, the client must send the parcel back to the seller within 8 days. Can be sent by any postal delivery service. By the way, it is necessary to indicate the postal ID numbers.
6. The postal ID must be indicated in a special column on the Aliexpress website when returning.
7. Next, you need to be patient and wait until the package reaches the seller. There will be a timer in a special column with a waiting period of up to 30 days.

The seller received a parcel with shoes from the buyer

The following options for resolving events are possible here.

• The seller received the shoes within the specified time frame. The package corresponds to what the client indicated, so a refund is made to the buyer's account.
• The seller opened the package and found that the condition was not as stated by the customer. In this case, the administration of the Aliexpress website comes to the rescue and resolves the situation.
• Confirmation of receipt of the parcel was not received from the seller, so the money is returned back to the buyer.
• Since the seller has not received the package, he may escalate the dispute. For this reason, both the seller and the buyer will need to include evidence. Only the Ali administration will help resolve such a dispute.

If the decision is successful, the client will receive such a notification.

When should you return shoes to the seller?

To be successful, you need to return shoes only if you paid a lot of money for the product. When making a return, the client must understand that there must be compelling reasons for this. Failure to comply with the description of the product can be considered a valid reason for returning funds to the customer's account.

When making a return, you are always required to provide a detailed description of the reason. It makes no sense to send back very cheap shoes, since the cost of sending a parcel back to China can be quite significant. Much when processing a return depends on the seller. If the seller is adequate, then the whole procedure does not take much time, and you can definitely do without the intervention of the Aliexpress administration. But if the administration intervened, then the user needs to well justify his demands and claims in order to successfully complete the dispute.

Each user has the opportunity to purchase various things at a very competitive price. Thousands of orders are made here every day. Sometimes the seller and the buyer may have some controversial issues when the product has arrived, but it does not fit in size, color or other parameters. What to do in this case? Let's discuss.

The item from Aliexpress did not fit: what to do?

If you have waited for your order, but after unpacking the parcel it turns out that the product does not correspond to the description or the seller sent the wrong size or color, then the question arises - what to do with it now?

First, you should try to negotiate with the seller. Every responsible seller with a high rating values ​​​​his reputation, so he immediately offers ways to solve the problem without using the platform’s tools.

Usually in such situations it is proposed to exchange the product or return your money.

How to exchange or return an item on Aliexpress?

Returning goods to Aliexpress

If you can’t reach an agreement, you can return the goods through a dispute. In such cases, you should be careful, because if you are denied a dispute, then you will not be able to do anything else about it.

Before opening a dispute, you need to prepare with him:

• Take a photo of the product from different angles.
• If the clothing is the wrong size or color, then take a photo of how it looks on you, attach a screenshot that you ordered other parameters.
• If you ordered electronics and it does not work correctly, then take a video or photo.
• In the commentary to the dispute, tell me correctly, what problem you have, and what you want to achieve as a result.
• It’s worth saying right away that you need to write in English, so use .

Returning goods to Aliexpress: step-by-step instructions

Now you are all ready and you can open a dispute to begin the procedure for returning the goods:

• Click on "My Aliexpress"
• Go to

• Next, next to the desired product, click "Open a dispute."

• Check the box in the new box that you agree to open a dispute.
• In the form to fill out details of the dispute, check the box next to it "Return of goods."

• Enter the amount, which you want to return. If you send the item back, please indicate the full refund amount.
• Now click key "Start an argument."
• The seller must agree to your terms.
• If this doesn't happen, then the administration gets involved, and it will be up to them to decide what to do next.
• When will the issue be resolved, and you receive consent to send the goods, you can begin shipping them.

Rules for sending goods:

• Get it from the seller details for sending
• Pack the parcel according to postal rules
• Pay for shipping at your post office
• Now you can send your parcel

Be careful! The system gives only 30 days for sending, and Russian post works very slowly. Therefore, discuss with the seller in advance the possibility of extending the return period.

In the meantime, you should not close the dispute until the seller confirms that the goods have been received.

The refund will be sent to the account from which you paid for the order.

How much does it cost to send an item back to Aliexpress in China?

Sending goods back to China

As you know, sending goods back to China is not free. You won’t be able to say exactly how much it will cost you, because it all depends on the weight and size of the parcel, the delivery method, and the cost of the track number. To clarify the cost, contact the nearest post office and an employee will provide you with all the necessary information.

Postal employees calculate the amount sent in a special program and inform the client. Therefore, before you start shipping, be sure to find out how much it will cost you.

Video: Return aliexpress.com

How to choose and determine the correct size on Aliexpress?

What is the cost of a product that can be returned if the size of the product from Aliexpress does not fit?

What to do if the size of the product from Aliexpress does not fit?

To begin with, if the size of the product from Aliexpress does not suit you, look at the order protection time and, if necessary, extend it.
If you receive an incorrect size product from Aliexpress, you have a couple of options to resolve this problem:
- open a dispute and demand compensation from the seller.
- negotiate with the seller about the exchange of goods.
- give away, sell unsuitable goods.
Now in detail on each point.

Opening a dispute and refund
If you receive an item of the wrong size, you can open a dispute with the choice of the reason “size does not correspond to the description” and indicate the amount you want to compensate (I advise you to start with the cost of the item and gradually reduce it).
As evidence, attach a photo with measurements of the item (it is advisable that the photo shows a centimeter and the item itself).
If the seller does not agree to accept the dispute, the dispute will automatically escalate and your arguments with the seller will be considered by the Aliexpress administration.
As a result of the dispute, if you were right, you will be refunded the money for the product that did not suit you (most likely this will be partial compensation).

Agreement with the seller on the exchange of goods
Another way out of the current situation with the wrong and inappropriate size is the option of exchanging the product for the correct size.
Sometimes a Chinese seller may agree to refund the full price for an item if you send it back to China.
In this case, I advise you to weigh the pros and cons, namely the expediency of such a transaction, because if the item is cheap or heavy, then it will often be more profitable for you to ask for partial compensation in a dispute than to spend money on sending the parcel back to the seller.

Selling the wrong product
An excellent way to get a refund for a product whose size does not suit you is the opportunity to sell it to acquaintances, friends, or place an advertisement on various forums and message boards.
It would also be a great option to give someone something that doesn’t suit you.

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