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| They don't know their business! Shame on Bashkiria!
Prices are exorbitant, quality is below par. Breaks, money being written off when you don’t use the Internet or pay for it, tariff increases without warning. The support service has illiterate vocational school students.
I would like to express my deep gratitude to the operator Regina, who responded to my request at 20:11, today, 03/15/17. I had problems connecting to the Internet through my computer. It turned out that for some reason it was disabled LAN card. Regina was quickly able to help me, clearly explained what I should do and how, and within 3-4 minutes the problem was fixed. Thank you for your professionalism, responsiveness and attentiveness! It's a pleasure to deal with competent people! For...
I live in the village. Kushnarenkovo. Here the only Internet service provider is Bashinformsvyaz. Frankly speaking, they just got greedy, because paying 550 rubles a month for 56 kbit per second is already too much. Why is that? Yes, because there are no other Internet providers in this village that could compete. But in vain! When you call your local support line, a technician seems to answer the phone! For an Internet communications specialist would hardly answer the question: “why is there no Internet connection and constantly disappears...
Paid the bill for services. The Internet was never turned on. I can't reach the operator all day long. If there was an alternative, I would disconnect from you.
I pay according to the receipt, suddenly a debt of 243 rubles comes in for September. So the subscription fee is not small.
What could be better than being a subscriber of the Bashtel provider? When you can’t even open a video or even a page? Because the loading is never ending. You call support and after 45 minutes they ask for your phone number and then hang up. And you are all glowing with “positivity” from such a “wonderful” provider. Incoming speed: 1.15 Mbit/s, outgoing: 0.12 Mbit/s Ping 324 ms. Tariff Unlimited-Business*Kbit/s up to 4096/1024. I simply “adore” you.
Good afternoon I have an example on personal experience. Having terminated the contract for the provision of Internet services, I still had one day of use left. Moreover, I asked the operator at what time my service would be disconnected (everything was documented at what time), the operator assured me that everything would be according to the time specified in the document. In fact, the Internet was turned off a day earlier than stated in the contract. This is a violation of the contract and a gross one. Please draw the attention of the company management...
For the third day I can’t get through on the phone, sitting for half an hour listening to an electronic aunt is unbearable. You'll have to switch to another operator.
1) They doubled the television social package (it was 50 rubles, now it is 100 rubles). Without warning, they issued an invoice, for the last month 100 rubles. The operator said there is a notice on the site, but there is none! There is a "package closed for connection". 2) The neighbor moved out of his rented apartment, no one uses the Internet and cable for a year, but they issue bills, a subscription fee is due, and then through the court they will charge him in full, they can’t just turn it off. I do not recommend Bainformsvyaz!
I called the number indicated, the operator answered the phone, chewed something, did not introduce himself, answered “Alla”, at first I thought that I was in the wrong place, I asked my question, the operator answered: I’ll check the data and call back. He's been checking the data for 3 days now.
I have been using the BIS Internet for several years and was lured by the promotion of three months for the price of two. The speed is excellent, despite the fact that it is the slowest of those offered, my husband gets into tanks without any problems. I have Wi-Fi and four devices work without freezing.
I also decided to praise BIS. And in fact there is a reason for it. I live in Chuvashkubovo. And I want to say that all your vaunted Ufanets, Beelines, Crystals don’t even show their noses here. They don't need peripherals. It is expensive and unprofitable for them. Yes, it’s possible that BIS has something to improve, but I don’t think that, for example, they wouldn’t make themselves an awesome Call center with awesome accessibility due to, for example, stopping the construction of networks in rural areas. It is clear that a lot of money is spent on the construction of the village, so they are probably saving...
BashTel is connected to Stepan Zlobin via Ethernet. Super BIS 400 rub. Internet + TV. And there are no crashes or crashes. It delivers the stated speed. Ping is good. 1) Cheaper than other providers. 2) There are no failures and the declared speed corresponds. 3) drweb antivirus - free! 4) Credit of trust for 2 months. Finally, BashTel came to life and began to work, after several years of eclipse. Thank you for being.) |
In February, I decided to reconnect from my ADSL Internet to cable, so I went to terminate the previous contract. I filled out a form where I confirm that I want to refuse ADSL, after which they drew up new agreement. They said "wait." I've been waiting for three months already, and all these three months I PERE I pay for the reservation landline phone, which I don't need at all. Today I came to look into this situation, they told me that there are no free cells, and I will have to wait until one of them is free - which is very unlikely. And formally, a situation arose in which the contract with me was terminated, the new one was not only not valid yet - it was deleted from the database! Those. They forcefully impose a service on me, and even charge me for it. I started to find out what cells we were talking about. The Bashinformsvyaz employee was inconsistent and began to mislead me of a technical nature.
After which I decided to call hotline BIS, it was there that they told me that they did not have a new agreement. I returned back to the employees, who explained that the contract was deleted at their request, because... there is no technical ability to satisfy my request. That's how it turns out! Not only does the data transfer speed not correspond to the declared characteristics, but they also did not consider it necessary to inform the client that the contract in his hands is not valid and they also do not have technical capabilities and are unlikely to have them! Honestly, just swear and swear again. And this despite the fact that in the same situation, when they did not have enough cells in another house, my friend was immediately told that there were no cells, and without hesitation they simply connected a 3G modem.
I come home and call the hotline again to leave a complaint. The operator asks me to wait on the line (to call the employees who accepted my application), after which he begins to repeat their own words. A special note to the operator. The person absolutely does not know how to work with a client and his objections. This is a real rude person who interrupts, does not allow her to finish, so you really try to shout over her in order to convey your objection to her. She claims that it costs a lot of money to install a cable into the entrance; Bashinformsvyaz does not have that kind of money. However, there is no one A. who lives in our entrance, cable internet carried out, and all the floors of our entrance were ripped out for cables. I'm tired of feeding the crooks from BIS, so next week I'll hand over the ADSL modem and connect to the Internet without their participation.
In order not to be branded as a provocateur or a troll, I leave my contract number and am ready to confirm all my claims: No. 562684737
UPD. Why am I so sensitive about this situation: ADSL modem 4 years old, he can barely make a noise, and is literally falling apart before our eyes. The contacts in the connector had come loose a long time ago, they had to be wrapped with electrical tape, the wires themselves had rubbed against each other and were exposed, which is why you have to practically jump around the modem trying to prevent contact between the exposed wires. Special "holiday" type text. While typing quickly, the wire from the modem comes off and the Internet goes out. Moreover, these problems were there from the very beginning.
I'm tired. Therefore, I’m ready to switch to even lower-speed Internet.
PJSC Bashinformsvyaz is a telecommunications company that is the largest in the Republic of Bashkortostan. The organization's portfolio includes a full range of services provided to both private clients and organizations. High speed Internet, telephony, cable and IP television, as well as profitable comprehensive solutions for business. A convenient 24-hour service is available to the company’s subscribers on the official website - the Bashinformsvyaz personal account, which allows you to receive most of the services offered remotely, at a convenient time and without leaving your home.
Personal account features
The Bashinformsvyaz personal account is distinguished by ease of use and functionality. Among the options available to online registered subscribers, the most popular are:
- Checking the current status of the subscriber account.
- Top up your balance using bank card directly on the site.
- Connecting additional services (SMS notifications, parental control and others).
- Managing current connections, changing tariff plan for a more suitable, temporary suspension of service.
- View statistical data (traffic consumption, network access time).
- Checking the current connection speed.
- Participation in bonus program, company shares, receiving special offers and current news.
- Various reference information.
- Registering corporate email on the provider's server.
- Possibility to ask a question to the support service via correspondence.
Registration and login to your personal account
Registration personal account for all subscribers with valid contracts for the provision of telecommunications services is not required. When completing connection documents, new clients are provided with a login and password.
OJSC "Bashinformsvyaz"
Complaints: 40
Resolved complaints: 14
Complaints and reviews about Bashinformsvyaz
Hello. I’m appealing to you, but I’m already fed up with your work, excuse the expression! The second day you turn off the Internet! And all my work is on the Internet! My boss is about to fire me! Take action!
The worst company that exists in the field of providing Internet and communication services. I gave up television and the Internet a long time ago (I don’t advise anyone to get involved), but there’s nothing you can do about the phone, there are no others. I paid off the debt, a day passed, they couldn’t connect me. They promise to connect for the 3rd time within 2 hours. Just as they didn’t know how to do their job, they still don’t know how. But during the shutdown subscription fee quickly charged.
[Allowed]
Hello, in our village Bad Internet, the speed is very low, it constantly crashes, just to access the Internet you need to wait at least 15 minutes, sometimes they even just turn off the Internet for a whole day or even more. Of course I know that the problem cannot be solved. But I want the Bashtel company to think about the quality of service delivery. We still pay a lot of money.
The Internet connection is simply disgusting, during the day it still loads something but with difficulty, and in the evening don’t even go near the computer because it is useless without the Internet. But they cost money as if at our house the speed is up to 50 Mbit/sec, but in fact 5 Mbit/sec is not enough, there is no competition, everything is so bad here, don’t monitor anything at all!
[Invalid]
In November 2016, we contacted Bashinformsvyaz to connect home phone. Today, 2017 is soon and November is just around the corner, and until then they do not have the technical capabilities. They don't want to work at all. There is no free pair, wait, maybe someone will refuse the phone, there is a small junction box, and so on.
[Invalid]
Simply disgusting quality of communication, reluctance to upgrade lines in the house, unreasonably high price tags for ADSL tariffs, all this is just a small part of what you have to face when using BIS services. Over the course of a month, the Internet may simply disappear for a day, while technical support cannot solve this problem in any way except by advising you to do what a person familiar with a computer already knows to do first, like rebooting the router. Exactly the same...
[Invalid]
This is fucked up comrades! They've been serving breakfast for a week now, and they'll turn on the TV when they arrive. Every day I leave a request 2 times, they say now they will call you back and clarify when they can come and connect and that’s it! Are you all going to die after my call, without having time to say that we need to install television at my house?
[Invalid]
I worked encore for 18 years and retired on April 1, 2016. I need to turn off the Internet, and for this I need to go either to Iglino or to Ufa. Why can’t my application be accepted in Krasnogorsk Rus? I turned to the head of Iglinsky Rus Balkhiyarov, so he says to complain about the management encore. Tell me who to contact and how to proceed. Can 10-20 people go to court? Sincerely, your former employee Yulay Salavatovich Nasyrov. R.S. in this way you will destroy everything that we have created for many years.
[Invalid]
Terrible speed of 1 meter per second. what a crap payment is 750 rubles per month there is no service, they would carry out Ufanet as soon as possible, and in general this organization should be liquidated as a monopoly office. They charge 195 rubles every month for the installed cable, where has this ever been seen.
[Invalid]
I only use the Internet; I don’t need a landline phone. I came to disconnect, they told me that this is not possible - put the number on the reservation. And the price of a reservation is almost the same as the subscription fee. Tell me, why should I pay for a service that I don’t use? Yes, and the Internet is connected to maximum speed, but does not output more than 6 megabits. Although, in apartment buildings, for the same money the speed is already 100 megabits. What kind of discrimination is this? Reduce the subscription fee in proportion to the speeds or provide normal speed.
[Invalid]
I understand that in rural areas the Bashinformsvyaz company has no competitors, but why be so impudent, they have been promising me to come and install Internet for two weeks now, and on the promised day there was no answer or greeting, at least they bothered to call and warn that the installers will not come on the first since they basically said sit and wait for them to arrive, they need you with a passport, in the end no one came, the whole day went down the drain, then they arrived, it turned out that one number in the contract was wrong, they didn’t connect, let’s go...
Instructions
IN Windows Vista or Seven, open the Start menu and select Connection. In the window that appears, select the “Set up a network connection” option. For Windows XP, this item is located in the “Start” menu - “Settings” - “Network Connections”.
In the “Select connection option” window that opens, select “Connect to Internet y", then click the "Next" button. Next, left-click on the item “High-speed (with PPPoE)”.
Enter the username that is specified in your account details. Check the “Remember password” checkbox and enter any name in the connection name field. For example, " Bashinformsvyaz" Then click on the “Connect” button and wait until the connection and parameters are checked.
For settings Internet and from this provider in Linux, go to NetworkManager while in the system’s graphical shell. The icon for this program is displayed in the upper right part of the desktop.
In the window that appears, click on the “DSL” tab and press the “Add” button on the right side of the screen. In the “Connection name” section, enter any name. If you want the connection to be made immediately after logging in, check the box next to “Connect automatically”.
In the “DSL” tab, enter your username and password. The Service field can be left blank. Click on the “IPv4 Settings” tab located on the right side of the settings window. In the "Method" drop-down menu, select "Automatic (PPPoE)". Check all the specified information and click “Apply”.
Close everything open windows and right-click on the Networ Manager icon. In the drop-down list, select the name of your created connection and wait until the connection finishes. If everything goes well, you will see a corresponding notification in the upper right part of the window.
It's hard to imagine a modern computer without a connection to Internet, however, the procedure for setting up the network in the operating room system still causes some difficulties. In Window Vista, there is a settings section for this in the control panel for creating a network connection.
Instructions
Open Control Center. This can be done in two ways: “Start” -> “Control Panel” -> “Network and Internet”, section “Control Center ...”, as well as “Start” -> “Network”, menu button at the top of the “Control Center” screen ..."
