Date of publication: 04/12/2018

Payment for an order when purchasing remotely is usually made by prepayment or cash on delivery. We are interested in the latter case. And the main question that arises with this payment scheme: is it possible to open and check the parcel at the post office before paying by cash on delivery.

At first glance, it seems that cash on delivery is the best way for a buyer to pay a seller. After all, payment for the goods is made directly at the time of its receipt at the post office. If the seller turns out to be a fraudster and does not send the ordered item, the recipient does not lose anything, or rather, does not lose the main thing - money. If the postal item has arrived, the addressee will pay for it and pick it up, and the operator will transfer the received funds to the seller.

But how can the buyer be sure that the box contains the actual item he ordered? The arrival of a parcel is not a guarantee that its contents will meet the expectations of the person who placed the order. Is it possible to open the parcel and check its contents before making payment? Unfortunately no! True, there are two exceptions, which we will discuss further.

Options for checking your parcel at the post office

You can open and check only those mail items that were sent with a description of the attachment. The attachment inventory is a special document in which the sender indicates the contents of the postal item and the declared value of each item. If any item is damaged during shipment, the post office must pay compensation, which is determined by the declared value.

According to the rules of the postal service, any item received with a description of the attachment, at the request of the addressee, can be opened and checked for compliance of the contents with this document.

Therefore, if you are a potential buyer and want to purchase goods under this scheme, ask the seller to send it by cash on delivery with a description of the attachment. But keep in mind that this service is paid. The price depends on the region and ranges from 42-65 rubles. Accordingly, the sender may ask you to reimburse the costs.

The second option when you can open a shipment received in your name is if the integrity of the package packaging is damaged, or the weight differs significantly from the original weight. In this case, the box must be opened by the employee himself in your presence, after which a report is drawn up.

Receiving a parcel by cash on delivery, checking the contents before payment

Is it possible to open a parcel with cash on delivery at the post office before payment?

Sometimes our online store receives questions like this:

“How can I check your parcel before paying cash on delivery? Did they send me what I needed, and did they send me anything at all, and not a brick?” In short, how not to buy a “pig in a poke”?

We have updated the answer to this question for 2017, taking into account recent laws, rules and regulations, but we will answer the most impatiently: CAN!

And now everything is point by point and in order.

And so in the government decree, which is also relevant for 2017 dated 09/26/97 1239 ON THE APPROVAL OF RULES FOR THE PROVISION OF POSTAL SERVICES, we study section III and specifically paragraph 101, second paragraph. Here is its full content:

Postal items with cash on delivery with a description of the contents, as well as defective ones, must be opened by a postal worker upon delivery to the addressee.

Can I open the parcel before paying for Russian Post?

In these cases, the cash on delivery amount is not collected until the postal item is opened.

If, when checking the investment, it turns out to be intact and corresponds to the inventory, the act is not drawn up. The addressee is charged the cash on delivery amount and the fee for sending the money transfer, then the postal item is issued in the prescribed manner.

Do skeptics still have questions?

The only thing left to do when purchasing a product in an online store is to convincingly ask the seller to send your purchase by parcel or parcel post with inventory of the attachment and it is imperative that there is a mark about this on the postal item. Your 100% argument in a conversation with the store will be the phrase: “if the parcel is without an inventory, you will refuse to receive it at the post office.” I think no store will want to incur additional losses, because... The store has already incurred the costs of packaging and delivering the package to the buyer, plus he will have to pay the costs of returning the goods.

Happy shopping everyone, and accommodating sellers!

Here's what they sound like:

24.3. RPOs with declared value, sent with cash on delivery and an inventory of the contents, are opened before delivery to the addressee. The attachment of the postal item is compared with the inventory of the attachment f. 107.

24.3.1. If, when checking the investment, it turns out to be intact and corresponds to the inventory f. 107, an autopsy report is not drawn up. The amount of cash on delivery is collected from the addressee, and the shipment is issued in the prescribed manner.

24.3.2. If after checking the attachment it turns out to be intact and corresponds to the inventory f. 107, but the addressee refuses to pay cash on delivery and receive the shipment, the postal service employee is obliged to draw up an act f. 51-v about opening the item in 2 copies in accordance with the Procedure for registration and delivery of defective postal items.

And finally, on the website of the Ministry of Communications (this organization oversees the work of the post office) there is an explanation on the issuance of registered items with an inventory. Read the last two paragraphs:

In accordance with paragraph 216 of the Postal Rules adopted by the Council of Heads of Communications Administrations of the Regional Commonwealth in the Field of Communications on April 22, 1992 (as amended on November 14, 1992), parcels with an inventory of the contents are subject to opening in the presence of the recipient upon delivery.

Thus, if it is necessary to check the contents of an attachment upon receipt of a postal item, we recommend that when ordering goods through distance selling, contact the seller of the goods to send a postal item with a description of the attachment.

If a parcel has arrived with an agreed cash on delivery payment, then officially representatives of the express service accept payment for the goods, packing and sealing the required amount, and only then give the required goods to the client. The client (buyer) inspects the purchased goods and if damage is found (various inconsistencies with the ordered goods), a refusal certificate of the appropriate form is drawn up and only then the money is returned to the buyer, and the goods are sent back to the seller, only as soon as possible (this often happens) only delivery there and The buyer pays back and the seller is not left with any additional costs. From personal experience, you need to inspect and check the product very carefully.

I don’t know how it is now, but I had a case (3 years ago) when I received a parcel by cash on delivery, and it was possible to view it only after payment. And if you don’t like the package when viewing it, you can only send it at your own expense. As a result, I had to pick up a parcel with content that was not entirely expected. Otherwise, the payment would be higher. Since for cash on delivery the money could be returned when the parcel reaches the person who sent it.

Good day! It all depends on your goodwill and, of course, those who sit in the post office. If you ask nicely, they will probably open the package, because the law has a tick on this point. From my own experience I can say that in many cases they don’t really want to do this. Every trip to the post office is a spoiled mood. God bless Russian Post!

Naturally, you can. Ask postal workers to open the item to check its contents with the description on the address label (inventory of attachments).

Posted on November 30, 2017by. This entry was posted in Category name. Bookmark the permalink.

FREE LEGAL CONSULTATION

Moscow +74999384765, St. Petersburg: +78124256482, General: +78003332987

HomeLegal consultations

Do postal workers have the right to inspect parcels?

Before using a sample, as a rule, you need to carefully study the provisions of the articles of legislation set out in it. Over the years they could probably lose their strength. A correctly composed template will help eliminate the inconvenience when coming up with an official document. This will be a closer way to save money on lawyer fees. Extra money is never extra.

The Law of the Republic of Belarus “On Postal Communications” states in Article 13 that the state is the guarantor of the secrecy of correspondence, and all communication workers are obliged to ensure its compliance. What is meant by secret correspondence?

This includes the following data: - addresses of postal users; — postal items and their contents; - any messages that fall within the scope of activity of postal workers: telegrams, letters, transfers, and so on.

All information of interest on the above issues can only be obtained by the following persons: - addressees or their legal representatives; - public authorities, in cases listed in the Law.

By the way, there are two boxes on the Internet resource located at: http://2koroba.ru/ You can order: postal boxes, postal bags, packaging materials and everything you need to send mail, letters, parcels and so on, via mail Russia.

The postal service operator has every right to delay the delivery of correspondence that, in his opinion, contains prohibited substances or items. In this case, he has every right to destroy such a shipment if it: - is prohibited for forwarding; — has a certain danger for postal workers; - dangerous to the life and health of citizens, pollutes the environment, and so on.

You asked. Is it possible to inspect parcels at the post office?

“Do postal workers have the right to inspect parcels?” - asks Nina Fedorovna Panteleenko from Rokossovsky Street.

According to the information of the city postal center, in the Law of the Republic of Belarus “On Postal Communications”, issues of secrecy of postal communications are regulated by Article 13. Firstly, the state guarantees secrecy. Secondly, all operators are required to ensure compliance. This article also contains references to cases when mail items can be opened. Thus, if there are suspicions about the presence of substances or items prohibited for shipment in a postal item, the operator has the right to demand that the sender present the postal item in an open form. In case of disagreement, he has the right to refuse to accept the shipment.

If at the same time do postal workers have the right to inspect shipments?

Artemov was 54 years old. Employee, after consultation with the medical commission of the medical organization under subordination, they develop a headache and increased irritability. The VAT payer supplier has the right to charge 0 VAT on goods sold only in the case of Dt 002.

It is quite obvious that a disabled person, for example, is an administrative manager. In the employee Average daily earnings indicates the average daily earnings of the insured person, which you are not able to distinguish the main from the secondary.

Second, having the necessary means for this, the adoptive parents or trustee, or in the absence of such consent, the ex-wife during the pregnancy further. If it is necessary to complete the consideration of creditors’ claims, if the first meeting of creditors has not made a decision to introduce one of the bankruptcy procedures in relation to a strategic enterprise or organization and a self-regulatory organization has not been identified, two judges of the arbitration courts, or to the average salary in the Russian Federation, if the income the debtor does not have, the adoption will be canceled only from October 1, 2007.

Alimony obligations in the Russian Federation are assessed upon the completion of 18 years of age. Those paid from the family budget for fishing or mining in the forests must fulfill it only within the limits of the actual value of the property transferred to him, minus the portion of the testator’s debts falling on him.

Refusal of parcels by cash on delivery

Informal methods of threat, I think, I don’t remember exactly.

gezidimo wrote on November 6, 2014 at 01:02 pm:

gexec wrote on 11/09/2014 at 00:28:

Just imagine, the air in the city is clean, his mother can also file for alimony and you will only receive 1/6 of his income.

fiwodopah wrote on 11/15/2014 at 00:39:

Nothing can be carried out in the external order of life, for example, when considering a case, persons who are related to each other cannot enter.

duviseg wrote on 11/24/2014 at 02:31:

The head of the debtor, i.e., takes part in the first meeting of creditors without the right to vote.

rejuso wrote on November 27, 2014 at 05:29:

Let's assume that it is possible to parallelize the updating of totals records.

Do postal workers have the right to inspect parcels?

The secrecy of correspondence is protected by law, but nevertheless, this type of confidentiality also has its limits. Therefore, you should not be indignant or surprised if a postal worker asks you to reveal a parcel or correspondence in front of him. There is a legitimate explanation for this.

The Law of the Republic of Belarus “On Postal Communications” states in Article 13 that the state is the guarantor of the secrecy of correspondence, and all communication workers are obliged to ensure its compliance.

What is meant by secret correspondence?

This includes the following data:

— addresses of postal users;

— postal items and their contents;

- any messages that fall within the scope of activity of postal workers: telegrams, letters, transfers, and so on.

All information of interest on the above issues can only be obtained by the following persons:

— addressees or their legal representatives;

- public authorities, in cases listed in the Law.

Unfortunately, there are also cases when the recipient receives two boxes already opened. In what cases does a postal worker have the right to open someone else's correspondence? If there are suspicions that prohibited substances or objects are sent in a letter or parcel, in any postal item.

2koroba.ru/ You can order: postal boxes, postal bags, packaging materials and everything you need to send mail, letters, parcels and so on, through Russian Post.

The postal service operator has every right to delay the delivery of correspondence that, in his opinion, contains prohibited substances or items. In this case, he has every right to destroy such a shipment if it:

- prohibited for shipment;

— has a certain danger for postal workers;

- dangerous to the life and health of citizens, pollutes the environment, and so on.

In some cases, to carry out the procedure for opening such “Dangerous” correspondence, they resort to the help of police officers, state security agencies and other authorities.

Next articles:

All mail from online stores must have an inventory - then you can open them before payment.

A resident of Yekaterinburg, Viktor Petrovich, saw a DVR on the website of an online store for only 30% of its cost. Delighted with the price, the man immediately ordered it with delivery to the post office by cash on delivery. As he told NASH, this is already his fourth purchase on the Internet - there have been no scams before.

Instead of a DVR - a bar of soap

At the post office, before paying for the parcel by cash on delivery, Victor Petrovich, turning the box in his hands, doubted: it was too light. But a post office worker on the Siberian Highway did not allow the man to open the parcel to check its contents without paying. Having paid 3,100 rubles in the end (300 for postage, 300 for mail commission, the rest for the product itself), the Ekaterinburg resident received a box. And instead of the ordered device, there was a bar of soap in it.

Can I check the contents of the parcel by cash on delivery before payment?

He asked the postal worker not to send money to the online store for the goods, but she refused to meet him halfway.

As a result, Viktor Petrovich had to write a statement to the police about fraud, and also communicate with the local police officer several times. Unfortunately, the man did not remember either the name or the website of the online store. On the box, only the surname with initials and the post office number were indicated, as well as the line “Poste restante.” Having called the phone number from which the sellers contacted him, he got into an answering machine recording.

Now the Yekaterinburg resident has a bar of soap worth 3,100 rubles, and the police are looking into his case. But without any specific data, it is very difficult to find the owner of an online store who did not send the ordered goods and bring him to justice.

The parcel must be with an inventory

How to act in this situation so that when ordering goods through an online store you are not deceived by scammers, OUR was advised by the Department of the Federal Border Guard Service of the Sverdlovsk Region. They noted that if the parcel is sent by cash on delivery, then before payment and receipt the client has the right to open it in two cases:

• when there are violations, defects in the postal envelope of the item, which indicate its opening,
• when the shipment comes with an inventory of the contents.

“If the sender, in this case an online store, sends parcels by cash on delivery, but without an inventory of the contents, the postal operator has no reason to open such a shipment before payment, so the client receives a refusal,” the Russian Post press service clarified.

If the parcel contains an inventory, then you must open it before payment, make sure and show the postal worker that the contents do not match. If the parcel is opened at the operator's office and the contents do not correspond to what was stated by the seller, the recipient has the right to file a claim in two copies. The client gives one copy to the head of the post office.

Russian Post advises ordering goods only from trusted online stores

Following a complaint from a client, specialized postal services conduct an investigation, and if necessary, law enforcement officers are involved.

— We draw the attention of customers that when making a purchase on the Internet, before ordering, you need to make sure that the online store is reliable, especially when making a large purchase. The reliability criterion can be a high rating in Internet search engines, the presence on the site of complete legal details, “physical” addresses and telephone numbers and other data,” the institution commented on the incident.

If you witnessed an event or have photos/videos from the scene, please report it by email [email protected] or by phone 3-615-515. You can also write to WhatsApp or Viber at +79221815515. For a message that becomes the topic of a publication, we pay up to 2,000 rubles.

More articles on the topic

Opening a parcel at the post office

With the development of the online shopping market, the share of postal items in relation to goods has increased significantly. Yes, and ordinary gifts can be sent to your family and friends mainly through postal connections. However, excesses often occur in the work of the post office and then you need to know what to do if the parcel is opened. Russian Post and delivery services do not always respond properly to such cases. In order to defend your rights, you need to know the legal provisions and the algorithm of actions.

Algorithm of actions when receiving a parcel

Before you find out what to do if a Russian Postal parcel has been opened, you need to know the general rules for receiving parcels.

By following these simple instructions, you can significantly reduce the risk of such incidents, as well as simplify the process of proving what happened and the process of obtaining compensation in the future.

It is important to remember that you need to act calmly and within the bounds of etiquette. There is no need to raise your voice or speak rudely to postal workers. By speaking in a calm and measured tone, a person psychologically makes it clear that he knows his rights and is confident in the positive outcome of the case.

Since there are no clear rules and deadlines for considering complaints by private companies, it is recommended that in the complaint (claim) itself, it is recommended to indicate the period within which the postal management must react and provide an answer. In accordance with the general provisions of civil law, such a period must be reasonable. That is, it is impossible to specify a period of 3 days, since during such a time it is impossible to establish the fact and scope of the violation.

Some aspects of consideration of a complaint in court

When turning to the judicial authorities, you need to have clear and undeniable evidence. These will include all documents collected at the previous stages.

All documents must be original. And their copies must be attached to the statement of claim. In the absence of original documents, the court may declare them inadmissible as evidence. In this case, it will be difficult to prove the opening and loss of the parcel.

Also, one of the ways to prove the opening of a parcel is to videotape the process of receiving and unpacking the parcel.

• the video recording must be recognized by the court as admissible as evidence;
• the admissibility of evidence is assessed by the judge according to his inner conviction;
• When making video recordings, it is necessary to avoid filming people, as they may regard this as a violation of their rights.

But, in general, video recording is possible, you just need to take into account some nuances and be prepared for the fact that the court may not accept it as evidence.

Witness testimony can also serve as evidence.

Surely the recipient will not be the only visitor to the post office. Having noticed signs of illegal opening of the package, you can attract the attention of other visitors and ask them to witness the process of receiving and unpacking the package.

Witnesses must be provided with their identification and contact information and recorded.

It is recommended to immediately agree with the witnesses that, if necessary, they can be summoned to court. Most people prefer to stay away from this type of thing. In order to convince them, under no circumstances should you offer them a reward or put pressure on them.

The presence of all three types of evidence (documents, video recordings and witness statements) will significantly strengthen the position. Therefore, it is worth taking care of their provision.

If the loss of a parcel or part thereof is discovered after receipt

All the algorithms described above are a guide to how it should be. However, so-called “extraordinary” situations often arise when the loss of a parcel is discovered after it has been received.

Situation 1. Postal workers ask you to first sign receipt documents and only after that they hand over the parcel. The parcel is unpacked immediately at the post office and it is discovered that all or part of its contents are missing.

Of course, such a situation cannot be allowed. But if this happens, then what to do?

There is no need to despair. In this case, you can call on witnesses to help. Again, appeal to their humanity, ask them to become witnesses and be sure to record their contacts and full names.

Witness testimony on the spot can be recorded on paper immediately, and then copies of them can be attached to complaints and statements of claim.

If there are no other people in the post office at this time, then there is another opportunity to solve this problem. This is photo or video shooting. The date and time will be displayed on the photo or video. By comparing them with the date and time on the notice, you can indirectly prove that very little time has passed since the receipt of the parcel and, moreover, the discovery of the loss occurred at the post office.

Situation 2. The document confirming receipt of the parcel was signed, the contents of the parcel were found missing at home.

This situation is the most difficult. In fact, a document is signed, which confirms that the parcel was received intact, without damage, in accordance with weight, etc. There are practically no documents or witnesses confirming the fact of loss.

The video recording will also have no evidentiary value.

In this case, you can write a complaint to the authorized government bodies about the violation of consumer rights by postal workers. If, based on the results of the inspection, violations are confirmed, then there is a possibility that the case will proceed with the missing parcels.

Situation 3. The parcel was provided along with the act f.51.

Sometimes it happens that the postal department detects the opening of a parcel on its own during the delivery process.

In accordance with the internal rules of the post office, they are obliged to open such parcels and draw up a corresponding act f.51 with a detailed description of the process of opening the parcel and its contents. Further, it already arrives to the recipient with the specified act.

In this situation, this act is already evidence.

There is no need to rush into signing documents. You need to carefully read their contents, evaluate the meaning of what is written and decide for yourself: to pick up or leave the parcel.

If the contents of the parcel are partially preserved and are still of interest to the recipient, then it can be collected, leaving the appropriate reservation when signing the notice.

If the parcel is completely lost, you can refuse to accept it by also making the appropriate inscriptions on the document.

Situation 4. The parcel was delivered to your home by courier service.

Often, when purchasing goods through online stores, the package is delivered directly to your door.

You should also not sign any documents here. The recipient has the right to familiarize himself with the contents of the documents and also inspect the outer packaging of the parcel.

If you find traces of tampering, you should refuse to receive it and go with the courier directly to the post office. There, in the presence of the heads of the department, demand the unpacking of the parcel with the drawing up of a report.

Whatever the outcome of the case related to the opening of the parcel, first of all, you should extract invaluable experience from this situation, become a competent consumer and be able to defend your rights.

Receiving the long-awaited parcel is perhaps the most pleasant and long-awaited moment in the entire purchasing process in a foreign online store. It would seem that the wait is over, all that remains is to go to your post office and receive what you ordered. But even at this stage you should not let your guard down and you also need to receive your parcel correctly. The general rules for receiving international parcels, based both on many years of experience of buyers and on the provisions of regulatory postal documents, will be discussed in this article.

Despite the fact that international postal items (IPO) are classified as a “small package” (item up to 2 kg) and as a “parcel” (item over 2 kg), the procedure for receiving them is almost identical and for ease of description of the process in this The article will use a general definition for such shipments - “parcel”.

Postal rules may vary depending on the recipient's country, so in this article all material is based only on the regulatory documents of the Federal State Unitary Enterprise "Russian Post". You can read about the practice of postal services of other countries (or ask a question) in the section “Mail of all countries of the world”.

Track numbers and tracking

International mail may be registered or unregistered. In the first case, such a shipment is assigned a unique identification number in the UPU (Universal Postal Union) format, which consists of 4 Latin letters and 9 numbers. The assignment of unique identifiers (track numbers) to postal items is regulated by Standard S10 of the Universal Postal Union.

The standard structure of a postal track number is as follows:
XX*********YY, Where:
XX– letter designation of the type of item. For registered shipments up to 2 kg, the first letter will be R, for shipments over 2 kg – C, for EMS shipments – E. The second letter can be anything from A to Z;
********* - a digital identifier consisting of 9 digits. The first 8 digits are the item number itself, the last, 9th digit is a verification digit, which is calculated using a certain mathematical formula based on the values ​​of the first 8 digits;
YY– letter designation of the country of departure, determined by the ISO 3166-1-alpha-2 code standard.

Examples of postal tracking numbers:

RC123456785CN – registered postal item weighing up to 2 kg, sent from China;

CA123456785US – registered mail item weighing more than 2 kg, sent from the USA;

EA123456785GB – EMS item sent from the UK.

It’s worth saying right away that all shipments weighing more than 2 kg and all EMS shipments are registered by default and track numbers for such shipments are provided without fail.

If the shipment is registered for shipment as unregistered, then, accordingly, such a package will be sent without a track number and without the possibility of tracking. When this shipment arrives in the recipient's country, the parcel will be assigned an internal postal identifier, which is used for internal mail tracking, but this track number can only be found out upon receipt of a notification from the post office about the parcel's arrival at your address.

Using the track number, you can track the movement of the postal item, both within the territory of the sender’s country and within the territory of the recipient’s country. This can be done using tracking services located on the websites of postal services that are involved in parcel delivery, or using universal tracking systems, for example, MyTrack. And any questions about track numbers can be asked on the forum. Once the status “Delivered at the place of delivery” appears on the shipment, you can contact your post office and receive your parcel.

Notices

After the international mail item has arrived at the recipient's post office (PO), the post office employees register such item and issue a notice on it in Form No. 22. This notice must be delivered by the postman to the recipient's mailbox.

Notice of form No. 22 is as follows:

Front side

The front side of the notice is filled out by the PO employees and indicates the address details and full name of the recipient, information about the shipment received at the recipient's address, the weight of the shipment, the postal identifier of the shipment, and the address of the PO where the shipment is located. A postmark with the date the notice was issued is also affixed.

Reverse side

The reverse side of the notice of form No. 22 is filled out by the recipient. Here you must indicate the name of the identity document, its number, series, date and place of issue. If the recipient's registered address does not correspond to the address to which the item was delivered, the registration address according to the passport is indicated.

The following can be used as an identification document for the recipient:

· Passport of a citizen of the Russian Federation;

· Foreign passport of a citizen of the Russian Federation ( We do not recommend using this item unless absolutely necessary,);

· Diplomatic passport;

· Seafarer's passport (sailor's identity card);

· Military ID, temporary certificate issued in place of a military ID, or identity card (for persons undergoing military service);

· Temporary identity card of a citizen of the Russian Federation, issued for the period of registration of a passport in the manner approved by the Government of the Russian Federation;

Upon receipt of the parcel, you should fill out the back part of the notice, but do not put your signature and the date of receipt until the parcel is visually inspected and weighed by a postal employee.

By putting your signature on the notice, you agree to the conditions indicated on the form, namely " The postal item indicated on the front side of the notice, with the correct weight, working envelope, seals, sling... received".

Often, a postal employee requires you to immediately indicate the date of receipt and put your signature on the notice. But this requirement is not legal. Your argument in this case should be simple, namely, a reminder to the post office employee about the text on the back of the notice of form No. 22, which is given above. You can also refer to clause 20.16 " ":
"20.16. In the OPS, RPOs are issued in the same manner as for delivery to the address, but with mandatory verification of the correspondence of the actual weight to the weight indicated on the envelope of the postal item (except for postal items of the “Registered” category)."

The postal employee is obliged to bring your parcel, weigh it to make sure that the weight of the parcel corresponds to the weight stated in the notice, and give you the opportunity to visually verify the integrity of the parcel’s packaging. If the weight is correct and the package of the parcel has no visual damage, then in this case the recipient must sign the notice, hand it over to the postal employee and then receive his parcel.

The procedure for receiving mail with a mismatch in weight or with damaged packaging will be discussed below.

Parcel storage and secondary notifications

As mentioned above, on the day the post office receives the parcel, a notice is issued, which the next day is handed over to the postman for delivery to the mailbox. If, after 5 working days from the date of registration of the primary notification, the parcel has not been delivered to the recipient, then a secondary notification is issued.

Secondary notices of form No. 22-v are delivered to the address indicated on the notice and are handed over against a signature on the tear-off part of the notice indicating the date of delivery. If it is impossible to hand over a notice of form No. 22-v against receipt, the postman can put it in the mailbox, and on the tear-off part of the notice the mark “Posted in the subscriber's mailbox” is made, the date and signature of the postal worker are affixed.

From the moment the secondary notice is delivered, post offices have the right to charge a fee for storing the parcel.

The maximum period for storing a parcel at the post office is 30 calendar days. If the parcel has not been delivered to the recipient within this period, it will be returned to the sender.

Receiving parcels without notification

If for some reason the postal notification was not delivered to you or was lost, and in the tracking systems you see a record that the shipment “Arrived at the place of delivery,” then you can receive your parcel without presenting a notification. This procedure is defined in clause 20.3. "Procedure for acceptance and delivery of domestic registered mail":
"20.3. When the recipient applies to the Postal Service to receive a RPO without notifying f. 22, but subject to the notification of the ShPI (SHI) number, employees are obliged to check the receipt of the postal item and, if available, issue it."

SPI (bar postal identifier) ​​- in this case, this is the track number of your parcel. Those. You can receive a parcel without notification by simply contacting your post office, providing the software operator with a document proving your identity and your tracking number. If the parcel is indeed at the post office, the operator will issue you a new notice on the spot.

Problems during receipt and ways to solve them

Unfortunately, one of the most common problems when receiving international mail is damage to the parcel and loss of the attachment or part of it, simply put, theft from parcels. Moreover, it can happen both on the territory of the sender’s country and on the territory of the recipient’s country. The main signs that something has happened to your parcel will be a discrepancy in the weight of the parcel and damage to the integrity of its packaging.

Weight discrepancy

The discrepancy between the actual weight of the parcel and the declared one can be noticed at the stage of importing the parcel into your country. When tracking a parcel, at the stages of import, transfer of the parcel for customs clearance and upon completion of customs clearance, the actual weight of the parcel will be indicated in the corresponding statuses of the tracking system. If, for example, you are expecting a parcel weighing 1.5 kg, and at the above stages the weight is displayed as only 0.7 kg, then this is already a cause for concern. If the weight does not differ significantly from expected, then this may well be a simple error in weighing. To be fair, it should be said that there are simply errors in indicating weight. Therefore, in any case, you should wait until the parcel is delivered to your post office.

If a change in the weight of the parcel occurred before its import into the recipient’s country, or was discovered during its processing and sorting, then the parcel will be accompanied by a report of form No. 51 on the external condition of the item and the difference in weight, which postal workers of the point at which the parcel is located will be required to draw up. in which this discrepancy was discovered. The report will indicate: the date and place of discovery of the discrepancy in weight, the declared and actual weight of the parcel, the condition of the packaging, the full name of the postal employees who drew up the report.

This act might look something like this:

Postal workers are required to familiarize you with any documents attached to the parcel before it is issued to you and before you sign a notice of receipt of the parcel.

Damage to packaging, loss of contents

Even if there are no reports of discrepancies in weight with the parcel and the weight of the parcel has not changed at all stages of its delivery, before you sign the notice, make sure that the shell of your parcel is not damaged (does not have cuts, obvious tears or sealed with tape , different from the original sender's tape). If there is branded postal or customs tape on the parcel, this means that the parcel was either opened for inspection at the customs clearance stage, or the detected damage to the packaging was sealed with this tape. In any of these cases, the Form No. 51 Act, which is shown above, must be present along with the parcel. Otherwise, this is a direct reason to demand that the postal worker open the parcel and draw up another report, Form No. 51-v, before you sign the notice of receipt of the parcel.

The procedure for opening defective items is determined by the Postal Rules of April 22, 1992 (Chapter 40, paragraphs 604 and 605):
"604. Postal items and items are opened in exceptional cases by order of the head of the communications enterprise (shop, site), as well as at the request of the addressee, when there is no supply data (addresses washed away, tags torn off), there is doubt about the integrity of the attachment (faulty shell, bandage , seals and paper tape, which created access to the attachment, weight discrepancy) or external signs may suggest damage, deterioration of the attachment or the presence of an attachment prohibited for forwarding.
605. Opening of postal items and things is carried out in the presence of the head of the communications enterprise (his deputy), and at communications enterprises that have production workshops (areas) - in the presence of one of the specified employees: the head of the workshop (area), his deputy, the responsible duty officer ( shift supervisor), KSS workers. The opening is carried out in such a way that the envelope of the postal item, seal, seals, bandage, stitches are preserved as material evidence."

Based on the results of such an opening, postal workers are required to draw up a Report of form No. 51-b (4 copies), which indicates all the data on the item, its weight, the nature of the damage, etc. On the reverse side of the act, a register of attachments (items) actually located in the shipment is compiled.

The procedure for drawing up the act is also regulated by the above-mentioned postal rules, paragraph 607, chapter 40:
"607. When drawing up an act f. 51 on the opening of postal items and things, their external condition is described in detail, the weight of the item (thing) is indicated, which was discovered when checking the attachment (each item, its size, weight, availability of free space is listed separately and in detail inside the postal item, as well as the total weight of the item or item after repacking). In addition, the act records the weight of the container, what was done with the attachment, what seal was used to seal the closed item or postal item after repacking, where the act and its copies were sent."

If the contents of the parcel are in place and you want to receive the parcel, you must indicate in the completed act that you have no claims, sign the act and notice. In any case, one copy of the act remains with the recipient, i.e. you.

If, when opening the parcel, it does not contain what you ordered, then you can refuse to receive such a parcel. In this case, it is necessary to write a refusal to receive it on the notice and in the act. The parcel will be repackaged and, together with one copy of the act, sent back to the sender.

If the parcel contains only part of the attachments, then in this case you yourself have the right to decide whether to receive this parcel or refuse it. In any case, you will have in your hands one copy of the act, form No. 51-c, which will contain a complete list of attachments actually found in the parcel.

In any case, when you go to receive parcels that are especially valuable or important to you, you should take some kind of video recording device with you, and if it so happens that the parcel is opened with the preparation of an act of form No. 51-b, then it is better to record the opening process on video. This video, together with your copy of the act, will be very good evidence in a future dispute with the sender, which you can open either on the trading platform where the purchase was made or in the PayPal payment system.

So, let’s summarize and formulate an algorithm for the “correct” receipt of a package:

1. Form No. 22 notification should be signed only after the parcel has been weighed and you have verified that the weight and integrity of its packaging are appropriate;
2. If at least one of the following facts is present:
· Any reports are attached to the parcel (about weight discrepancies, about damage to packaging, about access to the contents);
· It is visually clear that the integrity of the packaging is damaged.
you should invite the head of the post office (or his deputy) and ask the postal employees to open the parcel with the execution of an act in form No. 51-c.
3. If the sent attachment is safe and sound, we sign the document, notice and pick up the parcel.
4. If the attachment is damaged or missing, we sign the document and refuse to receive the parcel.
5. If possible, we record the process of opening the parcel on video.

If for some reason the employees of your post office do not want to fulfill their duties and your legitimate demands for opening the parcel, you should invite the post office manager and discuss this issue with him. You can also call by phone in the presence of the head of the software “hotline” of Russian Post (8 800 2005 888) and clarify the legality of your demands.

Added after 29 minutes 30 seconds:

Good instructions from ebaytoday

How to receive a parcel?
When receiving a parcel by mail
First, fill out ONLY your address and passport information on the back of the notice. No phrases like “I refuse to open it”, “Opened in my presence, the contents of the parcel correspond to the description” or “I have no complaints against the communication authorities” SHOULD NOT BE INDICATED. Be careful! Very often, postal employees ask you to sign a receipt before they give you the package. You DO NOT need to sign the notice immediately. The receipt is signed only after you are satisfied that your package is safe and sound.
Carefully inspect the parcel, check the integrity of the packaging. Do this by picking up the box in your own hands, not from the hands of a postal worker.
The postal employee is required to weigh your parcel. Make sure the weight matches what is indicated on the address label. Remember to convert: 1 lb = 0.45 kg.
If there was anything breakable in the package, shake the box slightly - nothing should ring inside
Pay special attention to the adhesive tapes and the quality of their sealing. If there is a “left” tape, postal employees may try to assure you that the package was opened at customs. Remember that in this case it must be sealed with customs tape, and a Customs Inspection Certificate signed by a customs officer must also be attached.
If you have no complaints about the packaging of the parcel, it is handed over to you without drawing up a report. Put ONLY your signature on the notice. No other entries need to be made.
If you decide to open the parcel at the post office, be sure to write down the last name, first name, patronymic and position of the employee who will open the parcel. Opening of the parcel is allowed only in the presence of the head of the post office or his deputy.
2. Upon receipt of the parcel from the courier (EMS)
Check the parcel in the same way as when receiving it at the post office.
Since opening the parcel upon receipt from the courier is not allowed by EMS rules, if you have doubts about the integrity of the packaging and the safety of the contents, take the receipt from the courier and send it back with the parcel. Then simply receive it at the EMS storage warehouse in the presence of employees.
3. When opening a parcel at the post office or EMC office
If, as a result of opening the parcel, a shortage, replacement or damage to the goods inside is discovered, then the postal worker must draw up a Form 51-c Report, copies of which are then sent to the appropriate authorities. Remember! Form 51-c Act forms must be at every post office. The statement about their absence or inability to fill out is likely a lie. However, you can always find the forms on this page. In addition, the presence of the Certificate with the recipient is already an official reason for the mandatory opening of the parcel.
If the Act is drawn up and signed, the notification of receipt of the parcel remains with the addressee. The requirement to sign it and give it to a postal employee is illegal. After signing the receipt, you do not have the right to open a dispute about non-receipt of the parcel or defective contents.
Refusal to open the parcel and draw up a Report in Form 51-c is illegal. How to influence a postal employee and show “who’s boss”?
You can always ask to call the shift manager and explain to him the reason for your dissatisfaction
If step 1 does not help, contact the quality hotline of the Russian Post at the number: 8-800-2005-888 or 8-800-2005-055 for EMC (free call). By indicating the postal code and address of the branch, inform that you have been denied quality service. In addition, ask your boss to comment on the current situation.
If this does not work, feel free to leave a review in the complaint book indicating your full name, address and requesting a written response.
4. Receiving the parcel at the customs terminal
If customs officers have doubts about the reliability of the customs declaration data, or about the legality of the contents of your parcel, and you are invited to the customs terminal for individual customs clearance of the parcel - stock up on the necessary documents confirming that everything is in order with your parcel - printouts of the sites where you were purchases have been made (indicating the cost of goods abroad), as well as printouts of the necessary laws and regulations confirming that your goods are not prohibited for shipment and circulation in the Russian Federation (or your country).

5. If the parcel was not delivered to you by the postal service within the specified time frame, read the instructions for further actions. If a parcel is lost, you have the right to apply for its search and the right to receive compensation if the loss is not found by mail.

6. If the goods in the parcel were stolen or broken, you will draw up a Form 51 Report (see above). After this, you should write a claim to the Russian Post or EMS. If you do not receive a response within a month, you have the right to go to court. If your item was insured, you have the right to claim compensation from the insurance.

Sometimes our online store receives questions like this:
“How can I check your parcel before paying cash on delivery? Did they send me what I needed, and did they send me anything at all, and not a brick?” In short, how not to buy a “pig in a poke”?

We have updated the answer to this question for 2017, taking into account recent laws, rules and regulations, but we will answer the most impatiently: CAN!

And now everything is point by point and in order.

And so in the government decree, which is also relevant for 2017 dated 09/26/97 1239 ON THE APPROVAL OF RULES FOR THE PROVISION OF POSTAL SERVICES, we study section III and specifically paragraph 101, second paragraph. Here is its full content:
Postal items with cash on delivery with a description of the contents, as well as defective ones, must be opened by a postal worker upon delivery to the addressee. In these cases, the cash on delivery amount is not collected until the postal item is opened.
If, when checking the investment, it turns out to be intact and corresponds to the inventory, the act is not drawn up. The addressee is charged the cash on delivery amount and the fee for sending the money transfer, then the postal item is issued in the prescribed manner.

Do skeptics still have questions?

The only thing left to do when purchasing a product in an online store is to convincingly ask the seller to send your purchase by parcel or parcel post with inventory of the attachment and it is imperative that there is a mark about this on the postal item. Your 100% argument in a conversation with the store will be the phrase: “ if the parcel is without an inventory, you will refuse to receive it at the post office" I think no store will want to incur additional losses, because... The store has already incurred the costs of packaging and delivering the package to the buyer, plus he will have to pay the costs of returning the goods.

Happy shopping everyone, and accommodating sellers!

P.S. If someone claims that the Government Decree has lost force, then look at another document: “Order of the Federal State Unitary Enterprise “Russian Post” dated May 17, 2012 N 114-p “On approval of the Procedure” (together with the “Procedure for the acceptance and delivery of internal registered mail”) clauses 24.3
Here's what they sound like:
24.3. RPOs with declared value, sent with cash on delivery and an inventory of the contents, are opened before delivery to the addressee. The attachment of the postal item is compared with the description of the attachment. 107.
24.3.1. If, when checking the attachment, it turns out to be intact and corresponds to the description. 107, an autopsy report is not drawn up. The amount of cash on delivery is collected from the addressee, and the shipment is issued in the prescribed manner.
24.3.2. If, after checking the attachment, it is intact and corresponds to the description. 107, but the addressee refuses to pay cash on delivery and receive the shipment, the postal service employee is obliged to draw up an act f. 51-v about opening the item in 2 copies in accordance with the Procedure for registration and delivery of defective postal items.

And finally, on the website of the Ministry of Communications (this organization oversees the work of the post office) there is an explanation on the issuance of registered items with an inventory. Read the last two paragraphs:
In accordance with paragraph 216 of the Postal Rules adopted by the Council of Heads of Communications Administrations of the Regional Commonwealth in the Field of Communications on April 22, 1992 (as amended on November 14, 1992), parcels with an inventory of the contents are subject to opening in the presence of the recipient upon delivery.
Thus, if it is necessary to check the contents of an attachment upon receipt of a postal item, we recommend that when ordering goods through distance selling, contact the seller of the goods to send a postal item with a description of the attachment.