For people of the 21st century, talking on the phone is as natural as breathing. Stationary and Cell Phones they are also familiar and understandable to everyone. Phone numbers also have a standard appearance.

What is an additional number?

Each digit of a phone number has its own meaning. The first allows you to determine international code countries. “8” - Russia, “1” - USA, etc. The next 2 or 3 digits will determine the region and city of “registration” of the number. Six or seven digits – the subscriber’s actual phone number. Within your home region, you only need to dial them.

If more numbers are added to the number (usually 2 or 3), then you are calling the company or organization whose single number additional ones are attached. By dialing this combination, you will reduce the call waiting time and call forwarding: the PBX will automatically route the call to the department or to workplace required employee. Saving time and money is what an internal telephone number is all about.

In what cases and why is it needed?

Automatic routing is required by companies in which many additional contact numbers are assigned to the main contact number. Calls are distributed among available employees either on the basis of availability (first available) or by relevance.

In the first case, there is a high probability of calling the wrong department that interests the client. Employees will waste their time and theirs on call switching, empty conversations, etc. It is much more effective to set it up so that the call immediately goes to the “address”.

A detailed voice menu is being considered as an option for precise call routing. Advantages of technology - the call is redirected with precision to the department. Disadvantages - listening to the answering machine after each “step” - pressing the corresponding key - takes a lot of time. The client loses his positive attitude and pays for the extra negotiation time (in the case of the 8,800 number, the organization loses money).

There is no better solution in terms of optimizing business communication than calling an internal number. Connection time is minimal, as are communication costs.

How to dial an internal number?

If you see an unusually long combination in the list of contact numbers (the last digits are usually framed or accompanied by the clarification “additional number”), rest assured that this method of establishing contact will save your time and money.

How to call an internal number from a landline or mobile phone? The first 10 digits (11 including the country code) are dialed as usual. The answering machine will then greet the customer and offer to put the phone into tone mode. By pressing the mode change key, all that remains is to enter the required additional number.

If we are talking about a call within an organization, you need to carefully study the encoding of internal numbers. The first digits are usually programmed in the office PBX settings. These can be standard three-digit numbers, or you will have to enter another combination of numbers before the additional number. Typically, directories of internal numbers are available at the entrance and in each employee office, as well as detailed instructions by call.

Currently, almost every enterprise organizes coordinated work by introducing extension numbers. An extension number is a numeric identifier that is assigned to a specific line of an enterprise or its department. It consists of 2 parts: the 1st part is the main phone number, the 2nd is an extension that will connect you with the desired department or person.

What is an extension number?

To understand how to call an extension number, you need to understand what it is. This is a forwarding point in a virtual automatic telephone exchange to which 1 of the external telephone numbers employee (city, mobile, sip or skype account, etc.). The extension number has a four-digit format - from 0001 to 9999, which is limited by the maximum number capacity of forwarding points on the 1st virtual number.

The first 2 digits of the extension number indicate the serial number of the forwarding list, and, as a rule, belong to the 1st department of the company. The second 2 digits are the serial number of the department employee.

What are extension numbers for?

Unified telecommunications space virtual number in a cloud PBX erases real physical boundaries and shortens distances. Its capabilities make it possible to build the activities of various commercial and public structures without additional costs for renting premises, office equipment and other expenses.

Modern companies are a room divided by bulkheads into separate sections. These sections house employees who perform their work. Each workplace is equipped with a computer and telephone. To contact a specific person, you need to call the company's main number. When the connection occurs, you dial the extension number, after which the required contact is established.

The use of extensions is increasing because they are convenient, fast and easy to use without the need to spend money on additional equipment. Taking into account the obvious fact that all employees have their own cell phones and, many still have home phones, a virtual exchange allows you to transfer a call to any of them. The transfer can be made not only to the phone, but also to Skyp or voicemail.

How to dial an extension number from a mobile phone?

First, you need to study the company's phone number. How to call a megaphone operator - the first part of the number is the main number of the organization, and the second, which is in brackets, is the extension. Dial the organization's main number on your mobile phone and call. An answering machine should answer you. Listen to him completely, otherwise, a failure may occur and you will have to dial the number again. At the end of the message, you will hear a list of the main extension numbers and a proposal to dial the required one after a characteristic signal. Dial the extension number and wait for an answer.

Unlike landline phone, mobile phones do not need to be switched to tone mode, they do it automatically.

In some cases, an automatic telephone exchange (PBX) may connect you incorrectly. If this happens, there is no need to disconnect and re-do the dialing operation. You should contact the person who answered and ask him to independently switch you to the department or specialist that is needed. Usually, company employees are loyal to such a situation. If you come across a person who does not want to transfer you, you will have to dial the extension number again.

How to dial an extension number using tone mode?

Most modern corded phones have special switches labeled "Pulse-Tone". If you are connected to a modern electronic PBX that supports tone mode, keep this switch in the “Tone” position at all times. If you only need the tone mode when making calls to information centers or similar services, using such a switch is not very convenient. It wears out faster, and some devices generally respond to changes in this position only after the handset is put on and taken off again.

IN cordless phones switching to tone mode is carried out through the menu. It’s just not very convenient to use this method when calling help desks. If your PBX does not support tone mode, temporary switching is carried out as follows: call the help desk in pulse mode, press the “star” button. After that, all further key presses will cause a series of tones. When you hang up, the phone will automatically switch to pulse mode.,

When making calls to extension numbers from mobile phones, there is no need to switch to tone mode. Even if you do not hear, they are still transmitted to the subscriber. If you find that there is no response to key presses, find an item in the phone menu that allows you to enable DTMF signaling and activate it.

Sometimes it becomes necessary to transmit tones from wired phones, where there is no tone mode at all. This device can be either push-button or disk-based. In this case, set your phone to a mode so that keypress tones are heard directly from the speaker.

Many companies have an automated service that answers incoming phone calls. However, it is quite inconvenient when you are trying to call a company and have to wait to enter the calling number for the desired department or contact. This is most noticeable when you don't remember the extension code and have to check your contact information to find it.

Fortunately, the Android dialer app allows you to program extension codes in contact information. There are two different styles you can use: pause or wait. Read on if you want to know the differences and how to use each one.

Advice: If you can't find the options below, you may need to open extra menu characters on your keyboard. In most cases, you can simply use the necessary punctuation marks in the alphabetical version of the keyboard.

Pause option:

On the numeric keypad, this may appear as a comma (,) or "pause". Using this option means that when you dial a number, the extension code is used automatically after the call application detects that the subscriber's phone has answered.

To use pause, enter the number like this: 8495-111-11-11.77, where "77" is the extension code that must be dialed.

"Wait" option:

The wait option looks like a semicolon (;) or "wait" on the numeric keypad. This option should be used when you are calling somewhere that requires you to listen to the entire automated message before selecting an extension code. You do not have to type an additional code; a window will pop up on the screen with an additional code and a request to send it. The window will remain on the screen until you decide to send it or cancel the call.

How to dial an extension number?

Usually, after dialing a landline number and beeping sounds, you need to press * (star) to switch the phone to tone mode, and then dial the extension number.

It depends on what phone the conversation is on. If this is a regular landline telephone, then everything is correct, first press * and then dial the extension number. If this is a modern cell phone, then in most models, especially smartphones, you just need to go to the dialing section and immediately dial additional numbers.

The extension number is dialed to mobile device like a regular number. went to the digit dialing section and dial the required digits of the extension number. We haven’t had landline phones for a long time, but if someone still has one, then first click on the asterisk and then dial the numbers of the extension number.

An extension number can only be dialed in tone mode, so if you are calling from a landline number and your device does not have an asterisk on the layout, then you will not be able to dial the extension. And if there is an asterisk, then after the beeps, press the asterisk and press the extension number. From your mobile phone, dial the extension immediately after the answer, without pressing the asterisk.

To dial an extension number, you will first have to press (dial) the * symbol on your mobile or home phone keyboard (on old rotary phones it won’t work), and then that same extension number, and on mobile phones at the end the call key.

In order to dial an extension number, you must first dial the main number, wait until the remote party picks up the phone (usually a voice machine answers) and is explicitly or implicitly prompted to dial an additional number. Then, if necessary, switch the phone to tone dialing mode and dial an additional number.

All cell phones operate in tone dialing mode. Almost all push-button landline telephones can operate in touch-tone dialing mode (and many do). If necessary, such telephones can be switched to tone mode by pressing the * (asterisk) button. If you have a rotary telephone, you will not be able to dial the number in tone mode. But in this case, you can use a beeper, a special device with buttons that can reproduce tone dialing sounds. But lately such devices have been relatively difficult to find.

I don't know how to dial an extension on a landline number, but I know how to do it on a mobile phone, since I just called myself. From your mobile phone, first dial the main number and wait for the answering machine, after 2-3 seconds. dial extension.

In order to dial additional number you need push-button telephone, so from the stationary disk, no matter how hard you turn the disk, go to tone mode will not work. It is in tone mode that the extension number is dialed. To go to tone dial you need to press on the keyboard located in the lower left corner of the keyboard asterisk(star symbol). and then start dialing the extension number.

From a mobile phone, dialing an extension number occurs after dialing the main number and the answer from the operator or robot informant without pressing the asterisk symbol, since this does not need to be done on a mobile phone.

To dial an extension, you usually just need to press the * sign on the handset (this is the so-called tone mode), and then dial the extension number of the desired person. In principle, this will not be difficult to do either on a landline phone or on a mobile phone.

Saving time when communicating between company employees and clients and among themselves is an important factor in the effectiveness of communications. Therefore, telephony means that allow minimizing the search for responsible and necessary persons for the subscriber are becoming increasingly popular. One of the most relevant and effective ways optimization telephone communication- extension number, also called internal. With its help, the call is forwarded to a person who has the authority and competence to resolve the caller’s issue.

A subscriber’s internal number is an opportunity to contact the desired employee not only by landline phone, but also by mobile, SIP, or Skype account on electronic gadgets. When using it, calls are forwarded from short number. The subscriber hears a greeting and, using voice instructions, dials an extension number - this allows him to “lead” him from the main line and organize communication with intermediaries.

The mechanism is implemented using numeric identifier codes that are assigned to individual lines or divisions of the company. Before calling an extension number, you must dial the main number, and then the internal number, which connects subscribers with the people they need. Therefore, the code has four digits - from 0001 to 9999. The first two indicate the number of departments in the general forwarding list, and the second - the personal number that identifies employees.

What is an extension number in terms of digital telephony? This is part cloud PBX, a forwarding point in a single communication space. Internal telephone:

• will erase physical, spatial boundaries between employees and clients of the company;
• will help organize work without additional costs for renting premises, purchasing office equipment and laying utility networks;
• will help you gain access to employees wherever they are - it can be connected to staff’s home and mobile phones, and before dialing an extension, it will be enough to call the company’s main number.

How extensions work

How to call an internal number and what is the principle of its operation based on? Useful tool communication is widely used in companies where departments are “physically” isolated from each other, and calling the required employee from an office at the other end of the corridor is inconvenient. The subscriber dials the main city number of the company (often the only one), and after connecting - the internal number.

Before calling an extension number, you need to find out it. Therefore, if the system has been installed recently, or the company has many different partners and clients, it is recommended to record a brief instructional announcement in the voice greeting. At the stage of establishing interaction, it is worth indicating the extension number in all forms of communication.

Modern landline phones are equipped with pulse-tone switches for selecting modes. If the subscriber's PBX supports tone dialing, before calling an internal number, you need to set the telephone switch to the Tone position. If only pulse mode is provided, you need to call and press the “star” button. All subsequent key presses on the phone will be transmitted as tone signals. Switching will not be necessary if the subscriber is using a mobile phone.

How to call extensions from mobile phones?

The standard action before calling an extension from a mobile phone is to press the “Pause” button after dialing the main landline. Then you need to enter the remaining digits of the employee/department code. Let's look at how to dial an extension number from a mobile phone step by step:

• study the company's phone number: the first part is the landline number, then the extension in parentheses;
• before entering an extension number from your mobile phone, dial the main number and wait for the answering machine to connect;
• listen to the message in full so that the connection is not interrupted, and at the end concentrate on listing the internal numbers;
• after the prompt, dial the desired combination of numbers and sound signal enter it from your mobile phone and wait for the employee to respond.

Before calling an extension from a mobile phone, you do not need to put the phone in Tone mode. This happens automatically. In some cases, PBXs connect subscribers incorrectly, but there is no point in hanging up. You should ask the person who answered the call to independently switch the subscriber to the desired extension number. If this fails, you will have to enter all the numbers again.

>

Why do you need extensions in business and how to set them up?

Modern digital solutions are an opportunity to optimize the financial and time costs of communication in any organization. What does an extension number mean for a company? This:

• time optimization by almost instantly transferring subscribers to personal managers;
• the ability to refuse to install individual telephone lines for all sectors and offices of the company and get a convenient means of internal communication;
• improving the quality of customer service and the ability not to miss a single valuable call (if one number is busy, the subscriber is redirected to any of the free ones);
• reducing the cost of organizing customer service - with additional numbers, employees will be able to work remotely;
• strengthening customer loyalty of the company, improving its reputation and image, and so on.

To connect internal telephones, you must seek the support of professional distributors of telecommunications solutions, whose services include. Specialists will tell you how to dial an extension number for internal communication, set up voice instructions for clients and help you realize all the benefits of effective and progressive tools. This will provide the company with ease of operation and success in the market. competition for the client.