03/13/18 - I received an offer by phone (employee Boris) to connect new tariff"Exclusive" for 599 rub. (100 Mb/s, + TV package 140 channels, + free set-top box for rent), this is +100 rub. to my rate. I agreed, we agreed on the arrival of the master on 03/15/18.
That same evening I changed my mind and canceled the application via chat in my personal account.
03/14/18 - employee Dmitry called me back and I confirmed that I wanted to cancel the application. Not reschedule, but cancel.
03.25.18 - a representative of the quality control department called me and asked why I was refusing the service. I explained, he understood everything.
As a result, it turned out that from 03/15/18 I connected to a TV package for 285 rubles. per month. But I only found out about this when the funds in my personal account ran out and the Internet was blocked, i.e. 04/01/18. Neither SMS nor e-mail regarding connection of services is received. It is impossible to disable services in your personal account; the buttons do not work.
All entries telephone conversations I have them.

Add. information from 101s 04/08/2018

Terms of use of this service internet provider There is the possibility of both temporary blocking and refusal to use the services forever.

If there is a need to temporarily block your Internet connection, for example, when going on a long business trip or while on vacation, it is possible to block the provision of services. By using this option, the user saves on paying for services for the time when they are not needed.

Basic conditions for temporary blocking of services

– The user can disconnect the Internet for a period from 1 day to 90. For 60 calendar days, this service is provided without payment, and for each next day you will have to pay 3 rubles. per day.

– Basic service of the provider – provision of Internet access remains active (there are no financial or other types of blocking).

– The user has the right to use the voluntary blocking service only if there are no debts. If the client has a deferred payment, then before the blocking begins, the debt will have to be paid.

– If blocking is required for a long period exceeding 60 calendar days, then before using the blocking service, you must top up your account at the rate of 3 rubles. for every day in excess free period. For example, if blocking is needed for 80 days, then there should be 60 rubles in the account.

– You can use the voluntary blocking service again only 30 calendar days after the previous one ended.

– When using the locking service, equipment rented and purchased in installments from the company still requires a monthly payment.

Rules for activating voluntary blocking in your Account on the website

Internet provider Netbaynet provides a variety of communication services with which you can use the Internet, telephony, digital TV, etc. The company has a long history, and the number of active subscribers exceeds a million people. On this moment this operator is a subsidiary of Megafon PJSC. The organization also has many awards, which indicates the quality of the services it provides. Despite all the advantages of this provider, there are times when it is necessary to terminate the contract for one reason or another. This is exactly what this article will discuss.

How to disable Netbynet

You can refuse Netbaynet services different ways. The simplest and affordable way For all subscribers of this telecom operator, this is a temporary voluntary blocking. This service is beneficial to use, for example, if you are going on vacation and know for sure that you will not use the services of the provider long time. At the moment, this service allows you to pause the Internet and television according to your personal account for up to 60 days absolutely free. In this case, the maximum period for “freezing” an account is up to 180 days inclusive.

Conditions for obtaining temporary account blocking:

• The suspension of purchased services can be performed once within the billing period. In this case, your account must have a positive balance.
• The next “freeze” of a personal account can be issued only after one paid billing period. It is worth considering that the billing period is 28 days or more.
• If you decide to suspend the connected services for more than 60 days, then from 61 to 180 days 3 rubles per day will be debited from your account.
• The maximum amount that the provider can write off as part of providing this service is 360 rubles.
• If Netbynet services are blocked from 61 to 180 days, then the subscriber’s status should be listed as “Active”, and the personal account balance should contain an amount that is calculated from the payment of 3 rubles per day. For example, if you want to suspend the Internet from Netbaynet for a period of 63 days, then you will need to pay only 9 rubles. That is, this is exactly the amount that should be on your balance.
• You can disable the “Temporary blocking” service at any time during the specified period, which is a maximum of 180 days.

If you purchased equipment for rent to use the capabilities of Netbaynet in full, then during the entire “freezing” period you need to take into account that the “Equipment Rental” service is paid in full for each billing period.

“Moving” service from Netbynet

If you decide to move to a new place of residence, then do not rush to terminate the agreement with Netbynet. For such cases, the provider offers to use the “Moving” service. By taking advantage of this offer, you will not need to renew the contract, select a new tariff and remember new payment details. All your old data will be saved at your new place of residence. Our specialists will independently connect you to the Internet in your new place, so you don’t have to deal with it yourself. You can apply for this service by calling the Netbaynet customer support service or through your “Personal Account”.

Conditions for receiving this service:

• The subscriber reconnects to a new location in Moscow and the Moscow region.
• Only the owner of the contract can apply for the “Moving” service.
• The application is accepted no later than 30 days before the move. That is, if you want to move out of your old place of residence, for example, October 31, then the deadline for submitting an application is October 1. Also, the application is accepted no later than 4 days before connection at the new place of residence.
• Having submitted a request through your personal account or technical support service, expect a call from a specialist no later than one day after submitting it. They will discuss all the details with you, specify the time, address and date of the desired connection.
• This service is provided free of charge, so disconnecting the Internet and other Netbaynet services will not incur any financial costs to you. Upon completion of the connection at the new place of residence, the subscriber must sign the certificate of work performed and the registration form. This is necessary for us to make sure that you have no complaints about the quality of the installation.
• It is worth considering that the “Moving” service is performed if it is technically possible to connect to a new address. To clarify information on this opportunity, please contact our specialists at the specified phone number. They will be able to check the connectivity at the new address in real time.
• If you decide to move to another city and maintain a contract for the provision of services from the Netbaynet provider, then you will be asked to choose a similar tariff in the new location. Each city is located in its own tariff zone, so the cost of services may vary. You can also check this information with our specialists by phone or at the company’s office.

If you have connected digital television, and at your new place of residence it is technically possible to connect only to the Internet, then in any case you will have to give up television. This can be done through your personal account or by calling the specified number. If you have equipment for digital TV, you will need to hand it over.

How to disconnect from Netbynet completely

If, for example, you decide to move to another country or to a locality where the Netbaynet provider does not provide its services, then you can turn off the Internet, television and other services. You can terminate the contract with the Netbaynet provider at the office of our company. You will be recalculated, and you will also need to return the equipment if you chose the “Equipment Rental” service. When connecting to the Internet, this equipment is a router, and when connecting to television, this is a special set-top box. If you return to the country again, you will be able to use the services of the Netbaynet provider again without any problems.

From this article you learned how you can disable Netbaynet services or suspend them for a certain period. You also learned about the convenient “Moving” service, which allows you to easily use the capabilities of Netbynet at your new place of residence. If you have any questions, be sure to contact our specialists in person, on the website or by phone.

Features and specifics of the service

Operators provide users with the opportunity not to pay for network access when subscribers are not using it. This option has a number of restrictions and rules. Some companies provide such a service for a fee, others – for free. The service can be provided for varying amounts of time, once or several times a year. You can also pause your network access when you move. In this case, you should find out about the service provider at your new address. If your home is connected, you should visit the provider’s office and write an application to reconnect the Internet to a new address. In this case, the subscriber will not have to stop cooperation with the operator. You just need to renegotiate the contract.

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How to pause your home internet

There are several methods you can use.

Personal Area

Each subscriber has access to personal account. If you haven't used it yet, you need to register. It takes no more than five minutes. All information required for registration can be found in the service agreement. After logging into your account, find the section about services and additional options. Then you need to select a voluntary blocking service, determine the time for which you want to suspend access, read the terms of service and accept them. A window will appear on the screen with relevant information about the blocking.

Call support

To activate the option, you can call the provider's help desk. To connect, you will need to identify the caller as a subscriber. To do this, you need to provide your passport details, service agreement number and personal account number. After transferring the information to the consultant, find out about the conditions for providing the option and indicate the desired period for stopping access to the network. You will then be informed of the temporary outage.

Visit to the company's representative office

When going to the provider's client office, you will need the same documents as when calling a consultant. That is, a passport and a service contract. The procedure is similar to the algorithm for making a call. It is worth considering that this method is only suitable for people for whom the contract is signed. If communication services are registered to another person, activating voluntary blocking will not be available.

Is it possible to block access to the Internet for a while: terms of service

Operators have developed several rules and conditions under which a subscriber can activate the option to temporarily block access to the network.

The Rostelecom company provides the service for a period from 5 to 90 days. Provided that the client has no payment arrears. The account must have the amount necessary to pay for one day of all connected options.

If the subscriber rented network device and other equipment, for example, a set-top box for interactive television, rent continues to be charged regardless of access to the network.

The first 30 days the option is provided free of charge. From days 31 to 90 the cost is 5 rubles per day. In case of voluntary blocking, the subscriber will not be able to change the tariff, connect or disable other additional services.

The following series of rules have been developed for users of communication services from MTS:

• The duration of the option is from 7 to 90 days.
• It can be activated no more than twice a year.
• The total period of the annual temporary shutdown cannot exceed 90 days.
• If necessary, the user can access the network earlier than the stated date.
• When voluntary blocking is activated, the subscription fee for rented equipment is not charged.
• The service is available to subscribers who have been using home Internet from MTS for more than 30 days.

Beeline communications users may have their network access disabled for a maximum of 90 days. If the subscriber has not removed the voluntary blocking earlier, after this period, access to the Internet will become available automatically.

The provider provides the service free of charge, but the rental fee for the equipment continues to be charged. Voluntary blocking is available once every 30 days from the moment the previous temporary shutdown ends, subject to a positive account balance.

Rules in force for Dom.ru subscribers:

• The option is available for a period from 7 to 90 days.
• The cost of the service is 15 rubles for one month.
• The price of the service is calculated depending on the number of days of voluntary blocking.
• Temporary disconnection of network access cannot last more than 90 days within one year.

The service of voluntary blocking of network access from the MGTS provider is provided to subscribers for two weeks, one or three months. The option is free to connect, and there is no subscription fee during use.

If necessary, the user can access the network. The price for such a connection is 30 rubles per day. After the temporary shutdown expires, Internet access is restored automatically. The tariff and date of the billing period remain unchanged.

The telecom operator TTK provides the service under the following conditions:

• The client must have active user status.
• The user must be a subscriber of this provider at least 90 days.
• The personal account balance should not be zero or negative.
• The minimum period for providing the service is 7 days.
• The service is provided free of charge.
• The annual total period of voluntary blocking cannot exceed one month.

If the subscriber needs to suspend the Internet for a longer period, he will have to choose the option of permanently disabling the provider’s services or make subscription fee, without using a network connection.